Field Service Representative

Key Responsibilities

1. Testing & Demonstration – Support and perform testing and demonstrations of PEL equipment, systems, or platforms at PEL (including operation of PEL demonstration vehicles) or on customer sites. Support and collaborate with PEL personnel to conduct initial system training and demonstrations on proper usage and functionality.
2. Troubleshooting and Repairs - Perform diagnostics and troubleshooting for PEL systems, including mechanical, hydraulic, electrical, or software issues. Execute repairs and replacement of parts as required to return products to an operational state. Work closely with technical teams for advanced support and escalate critical issues when necessary. Prepare and submit detailed technical service reports, outlining work performed, system status, parts used, and recommended actions for continued system performance.
3. Demo Fleet Maintenance - Perform scheduled maintenance, inspections, and upgrades to ensure the long-term reliability and functionality of PEL demonstration vehicles and equipment.
4. Development Team Technical Support - Provide hands-on technical assistance to Engineering and Project personnel to assemble and commission development / test hardware.
5.  Travel and Flexibility – As required, travel frequently to various customer / military installations, training areas, or operational sites, both domestically and internationally.
6.  Safety and Compliance - Adhere to all safety guidelines, military regulations, and operational protocols while on-site, ensuring compliance with industry standards and security requirements. 
7. Mentoring - Coaching team members to improve capabilities and develop their practical knowledge/expertise.